Terms of Service
Welcome to EliteCruise. By accessing or using our services, you agree to be bound by these Terms of Service. Please read them carefully to understand your rights and obligations.
EliteCruise specializes in the luxury car selection, offering a range of premium vehicles for rent or purchase. Our commitment to providing top-tier service and exceptional cars is reflected in these terms, which govern your use of our website and services.
Eligibility: To use our services, you must be at least 21 years old and possess a valid driver's license. By using our services, you represent that you meet these requirements and are legally able to enter into contracts.
Reservation and Payment: All reservations must be made through our website or customer support. A valid credit card is required to secure your booking. Payment must be completed at the time of reservation unless otherwise specified. Please note that additional fees may apply for insurance, mileage, and other services.
Cancellations and Refunds: We understand that plans change. If you need to cancel your reservation, please do so at least 48 hours in advance to avoid any cancellation fees. Refunds will be processed according to our cancellation policy, which is detailed upon reservation.
Vehicle Use: All vehicles rented through EliteCruise are to be used in accordance with local traffic laws and regulations. Any fines or penalties incurred during the rental period are the responsibility of the renter. Modifications to the vehicle are strictly prohibited.
Insurance and Liability: All rentals include basic insurance coverage. Additional coverage options are available at the time of booking. EliteCruise is not liable for any damages, losses, or injuries sustained during the rental period that are not covered by insurance.
Customer Support: Our dedicated customer service team is available to assist you with any inquiries or issues you may have. You can reach us at newsletter@elitecruisetop.com or call us at +65 8869 2043 . We strive to provide timely and effective support to enhance your experience with us.
Modifications to Terms: EliteCruise reserves the right to modify these Terms of Service at any time. Any changes will be posted on our website, and it is your responsibility to review these terms periodically. Continued use of our services after changes have been made constitutes acceptance of the new terms.
Governing Law: These terms shall be governed by the laws of Singapore. Any disputes arising from these terms or your use of our services will be resolved in accordance with Singaporean law.
Your use of the EliteCruise service signifies your acceptance of these terms. We are committed to providing you with an unparalleled luxury car selection experience and appreciate your trust in us.
Terms of Return for EliteCruise Luxury Car Selection
At EliteCruise, we strive to provide our clients with an unparalleled selection of luxury cars, ensuring that each vehicle meets the highest standards of quality and performance. We understand that choosing the perfect luxury car is a significant decision, and we aim to make the return process as seamless as possible should you need to return your purchase.
Our terms of return are designed to reflect our commitment to customer satisfaction. If you find that your selected luxury car does not meet your expectations, you may be eligible to return it within 14 days of the purchase date. This period allows you to assess the vehicle in various driving conditions to ensure it aligns with your lifestyle and preferences.
To initiate a return, please contact our customer service team at newsletter@elitecruisetop.com or call us at +65 8869 2043 . Our dedicated representatives will guide you through the return process, providing you with all the necessary information and assistance. We recommend reaching out to us as soon as possible to ensure a smooth return experience.
All returned vehicles must be in their original condition, free of any damage or excessive wear. We expect vehicles to be returned with all original documents, keys, and accessories. Failure to comply with these conditions may result in a reduction of your refund amount.
Upon receiving your returned luxury car, our team will conduct a thorough inspection to confirm that it meets our return criteria. If the vehicle is found to be in acceptable condition, a full refund will be processed within 7 to 10 business days. Please note that refunds will be issued using the same payment method used for the initial purchase.
In cases where the vehicle has been damaged or shows signs of wear not consistent with normal use, we reserve the right to assess a restocking fee. This fee will be communicated to you prior to processing your refund, ensuring transparency in our operations. We believe in maintaining honesty and integrity throughout the return process.
We also offer an exchange program for clients who wish to select a different luxury car from our collection. If you decide to exchange your vehicle, please inform our customer service team during your return process. We will do our utmost to find a suitable replacement that fulfills your luxury car desires.
For international purchases, different return policies may apply due to import regulations and shipping logistics. We encourage our international clients to consult with our customer service team for specific instructions pertaining to returns from outside Singapore.
At EliteCruise, we value your trust and are committed to ensuring your satisfaction with every luxury car purchase. We appreciate your understanding and cooperation with our terms of return, which help us maintain the quality and integrity of our service.
For any further inquiries or detailed information regarding our return policy, please do not hesitate to contact us. Our team at EliteCruise is always here to assist you, ensuring that your luxury car selection journey is nothing short of exceptional.
Thank you for choosing EliteCruise, where luxury meets excellence in every drive.